Refunds & Cancellations

Cancelling before receiving a confirmation notice

You may cancel your order for the goods at any time prior to receiving a confirmation notice from us, so long as you contact us in writing. You can send us a cancellation notice by emailing info@daviesflorist.co.uk or by calling 01633 263577. Your cancellation notice must quote your name, address, a description of the goods and your order reference number.

Cancellation after receiving a confirmation notice

Orders may be amended or cancelled up to 3 working days before the intended delivery date by emailing info@daviesflorist.co.uk or writing to Davies Florist, 13 Upper Dock Street, Newport, NP20 1DF. Your amendment notice must quote your name, address, a description of the goods and your order reference number.

Orders may not be cancelled on or after the delivery date.

Exceptions to the right to cancel

You will not have a right to cancel an order in the following situations: where you have expressly agreed to us beginning to provide any service before the end of the cancellation period; where the goods are bespoke, personalised, or may deteriorate (such as flowers); or where the price is dependent on financial market fluctuations outside our control.

Processing refunds

We will examine any returned goods and notify you about your refund or replacement item by email within a reasonable period of time. We will usually process a refund or replacement as soon as possible and, in any case, within 30 days of confirming to you that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.